Case Study: Imprest Business Services achieves streamlined administration and faster invoicing with ServiceM8

Imprest Business Services - Customer Case Study

Imprest Business Services, a Perth-based bookkeeping and administration firm with offices in Wangara, Joondalup and Kalamunda, faced fragmented processes where jobs and client details were getting lost and invoicing was delayed when staff were offsite. After trialling and adopting the ServiceM8 app (chosen for its MYOB integration), the team sought a single system to centralise client procedures, scheduling and time tracking.

ServiceM8 was implemented across the business using features like Client Diary, Check‑in/Check‑out and Staff Schedule, giving every staff member access to client information, live schedules and time-on-job data. The result: streamlined invoicing (staff can send invoices without returning to the office), clearer work‑order tracking and better communication—measurable time efficiencies through job time tracking and improved capacity to take on more work thanks to the organisation ServiceM8 provides.

Imprest Business Services

Kelly Brennan

Imprest Business Services