Case Study: H&D Air Conditioning achieves 40% year-on-year turnover growth and streamlined operations with ServiceM8

H&D Air Conditioning - Customer Case Study

H&D Air Conditioning, a 28‑year‑old family‑run HVAC business in the UK, needed a seamless way to maintain and scale its high level of customer service while improving quoting, admin, health & safety checks and field communication. On the recommendation of an IT contact they implemented ServiceM8’s cloud‑based job management platform, using the core job management features plus the Forms Add‑on and Asset Management Add‑on to digitize risk assessments, job cards and asset records.

ServiceM8 delivered mobile access, digital job cards, notifications, QR‑tagged asset tracking with GPS and invoicing integration, improving scheduling, on‑site information and team communication. The result was a step change in efficiency and professionalism — engineers always have job history and parts lists, invoicing is faster with improved cash flow, travel is reduced by customer notifications, and turnover is up 40% year‑on‑year since adopting ServiceM8.

H&D Air Conditioning

Tony Johanson

Director