Case Study: Finbra achieves streamlined administration and faster invoicing with ServiceM8

Finbra - Customer Case Study

Finbra, a residential and commercial plumbing and heating business run by Kathryn Cooper in Suffolk, UK, struggled with fragmented, manual processes and no central system to run the business. Staff were spending one to three hours each day on administration and paperwork before adopting ServiceM8 and its Forms Add‑on.

ServiceM8 centralized job information, digitalised paperwork with the Forms Add‑on, and streamlined team communication and workflows, cutting down the hours spent on admin. The platform also reduced manual invoicing and helped improve cash flow, making operations smoother and giving Finbra clearer direction — all achieved by implementing ServiceM8.

Finbra

Kathryn Cooper

Operations Manager