Case Study: Elite Heating and Plumbing achieves streamlined operations and improved customer service with ServiceM8

Elite Heating and Plumbing - Customer Case Study

Elite Heating and Plumbing is a Gas Safe–registered plumbing and heating company operating across Hertfordshire, Middlesex and Buckinghamshire. As the business scaled from a sole trader to a team of ten staff and seven vehicles, Managing Director Ettan Bazil struggled with paper-based systems and tried several clunky software options before finding ServiceM8.

ServiceM8’s job management software replaced Elite’s pad-and-pen processes, streamlining scheduling, jobs and customer communication and enabling the company to scale efficiently. By adopting ServiceM8, Elite Heating and Plumbing modernised its operations while maintaining high-quality workmanship, supporting growth to ten staff and seven vehicles within four years and noticeably improving customer service.

Elite Heating and Plumbing

Ettan Bazil

Managing Director