Case Study: Electrical & Fire Services achieves paperless compliance and instant defect reporting with ServiceM8

Electrical & Fire Services - Customer Case Study

Electrical & Fire Services, a Palmerston-based company that installs and maintains fire and electrical equipment with about 12 staff and multiple government contracts, struggled with paper-based reporting and compliance — they had to lodge defect notices within 24 hours but faced illegible log books, scanning delays and lost minutes chasing paperwork. To solve this they implemented the ServiceM8 field service app to digitise forms, job history and reporting.

ServiceM8 enabled technicians to complete standardised, multiple-choice forms on-site that auto-populate reports, store records in a secure online database and email defect notices to clients before the technician leaves. The result: a new technician was fully using the system after a four-hour training, admin time and paper costs (such as $120 log books) were eliminated, jobs are tracked with reminders and technicians can be allocated instantly — dramatically improving compliance, organisation and turnaround times for Electrical & Fire Services.

Electrical & Fire Services

Shane Cameron

Electrical & Fire Services