Case Study: Crystal IT Solutions achieves a 75% reduction in admin time and instant invoicing with ServiceM8

Crystal IT Solutions - Customer Case Study

Crystal IT Solutions, an IT services provider on the Gold Coast, Australia, struggled for years with managing field job bookings, communication and double-handling paperwork. To solve this they adopted ServiceM8’s field service platform, using features like GPS Dispatch Map, Instant Invoicing and cloud History to streamline on-site job capture and coordination.

ServiceM8 enabled technicians to complete invoices, capture customer signatures and store photos and notes in the cloud, cutting administrative re-entry from 8 hours a day to 2 hours a day (a 75% reduction). The result was faster, on‑the‑spot payments, standardized paperwork, better job visibility and more time for client follow-up—boosting efficiency and professionalism for Crystal IT Solutions.

Crystal IT Solutions

Mark Chaberman

Crystal IT Solutions