Case Study: Cool Tech, LLC achieves 10–15% technician efficiency gains and saves 8–10 admin hours/week with ServiceM8

Cool Tech, LLC - Customer Case Study

Cool Tech, LLC, a commercial-only HVAC and refrigeration repair and installation company in Smithville, Ohio, was managing jobs with paper timesheets and QuickBooks, forcing technicians to hand in paperwork that office staff rekeyed into invoices. To modernize field operations and reduce manual data entry, they adopted ServiceM8 for scheduling, dispatch and mobile job management on iPads.

ServiceM8 streamlined scheduling, dispatch and invoicing so technicians can see jobs, locations and tasks in the field and the office can view field activity in real time. The result: ServiceM8 boosted technician efficiency by about 10–15% per tech, saved the office person roughly 8–10 hours per week, reduced stress and was quick for staff to learn.

Cool Tech, LLC

Scott Fetter

Cool Tech, LLC