Case Study: BakeTech Services achieves same-day invoicing and streamlined field operations with ServiceM8

BakeTech Services - Customer Case Study

BakeTech Services, a 24-hour bakery and catering equipment repair specialist in Christchurch, New Zealand, was struggling with a paper-based workflow that required hours of manual data entry and meant jobs, quotes and invoices were easily forgotten or delayed. They adopted ServiceM8’s mobile app on iPad to replace paper processes and address slow billing cycles, lack of job visibility, and limited technician accountability.

Using ServiceM8 features like Job Diary, Queues and Forms, BakeTech streamlined job tracking, kept pending quotes visible, and sent service documents and invoices on the spot. As a result, invoices that once took up to 10 days to generate are now issued the same day, pricing and job history are instantly accessible, jobs aren’t lost, and technician accountability has increased — technician bonuses rose from about $2,500 to $4,500 on average every six months.

BakeTech Services

Shaun Crossan

BakeTech Services