Case Study: Assured Heating Essex streamlines operations and grows with ServiceM8

Assured Heating Essex scales to 10 engineers and installs 1,000+ boilers a year with ServiceM8

Assured Heating Essex, a plumbing and heating company, faced challenges managing jobs, clients, and scheduling efficiently as it grew from a one-person operation. Founder Lee Nichols recognized the strain of manual organization and sought a system to improve efficiency, leading them to implement the ServiceM8 field service management software.

With the help of a ServiceM8 partner for setup and training, the company automated its business processes. The solution integrated ServiceM8 Pay with Stripe for on-site and online payments and connected to Xero to streamline invoicing and accounting. As a result, Assured Heating Essex expanded to a team of 10 engineers, saved significant time by avoiding double-entry, and solidified its reputation for excellent customer service.

Assured Heating Essex