Case Study: Someburros boosts guest feedback and Google reviews with ServiceGuru

Someburros - Customer Case Study

Someburros, a fast-casual Mexican food concept, faced the challenge of measuring customer service and consolidating feedback across its eight locations. Without a unified system, they lacked the data needed to maintain their founding commitment to excellent guest experiences. They turned to ServiceGuru for a solution.

ServiceGuru empowered the restaurant chain to collect and make sense of vast amounts of guest feedback. The solution also enabled them to recognize individual employees and encourage guests to share positive experiences online. Key results from using ServiceGuru included collecting over 51,000 reviews, a 5% increase in their Google rating, a 55% increase in Google reviews, and the collection of 1,600+ emails for marketing.

Someburros

Johnny Beerling

Operations