Case Study: Pita Jungle boosts guest feedback and customer service with ServiceGuru

Pita Jungle - Customer Case Study

Pita Jungle, a full-service Mediterranean restaurant group with over 500 employees and 21 locations, wanted to improve its collection of customer feedback and online reviews. The company believed it was already receiving significant input, but sought a more robust system to understand guest experiences and manage its online reputation. To address this, they partnered with ServiceGuru and implemented its customer feedback kiosk platform.

ServiceGuru's solution provided kiosks for collecting ratings, reviews, and missed expectation alerts while also capturing customer emails for loyalty marketing. The results were dramatic, with Pita Jungle receiving an average of 450 reviews per location per month, which was 52 times more than its combined reviews on major sites like Yelp and Google. This granular feedback led to an immediate improvement in service, a 13% increase in ratings on external review sites, and over 2000 new contacts for their marketing lists. ServiceGuru enabled the restaurant to identify and resolve issues instantly, preventing negative online reviews.

Pita Jungle

Bassel Osmani

Owner, Co-Founder