Case Study: Clínica Cemtro saves 112 hours with Serviceform chatbots

How healthcare company Clinica Cemtro saved 112 hours with a chatbot

Clínica Cemtro, a medical centre renowned for sports traumatology, faced a challenge with heavy call centre loads and a need to better address patient inquiries on its website. To solve this, they turned to Serviceform and its time-saving chatbot service to automate customer service and open a new communication channel.

Serviceform implemented a project using four specialized chatbots to handle tasks like appointment cancellations, answering FAQs, and scheduling. This solution diverted 673 calls, saving Clínica Cemtro 112 hours of phone calls. The implementation also decreased the website bounce rate by 12.9%, increased browsing time by 40.5%, and successfully assisted over 27,000 users.

Clínica Cemtro