Case Study: Westco Service Company achieves same-day billing and streamlined work order management with Service Pro by MSI Data

Westco Service Company Speeds Billing and Streamlines Work Order Management with Service Pro

Westco Service Company, a Southern California mechanical contractor focused on customer satisfaction, needed a mobile field service solution that integrated with their back-office systems to eliminate paper work orders, stop double data entry, get timely technician data, and speed billing and payroll. After switching their ERP to Viewpoint, they selected Service Pro by MSI Data’s Service Pro Mobile for its technician-friendly interface and deep Viewpoint integration.

Service Pro by MSI Data implemented Service Pro Mobile integrated with Viewpoint, enabling technicians to capture labor, materials, and work details on-device and sync them to the back office in real time. The solution eliminated paper and manual reentry, provided same-day access to work order data, and cut billing turnaround from about two weeks to less than a week (usually same-day); it also sped payroll and improved technician time accuracy.

Westco Service Company

David Barberio

VP & CIO