Case Study: Tweet/Garot achieves $100,000/year savings and paperless field service with Service Pro by MSI Data

Saving $100,000 Per Year In Time and Efficiency Gains from Going Electronic for HVAC Field Service Management

Tweet/Garot, a large mechanical contractor in Green Bay, WI, faced significant delays and errors from paper-based timecards and manual data entry that slowed payroll and invoicing. Company leadership worked with MSI Data and adopted Service Pro by MSI Data (integrated with Vista by Viewpoint) to replace handwritten timesheets and streamline field service management.

Service Pro by MSI Data delivered a mobile, paper-free system enabling technicians to log hours, inventory and work orders via smartphone, gave dispatchers GPS-enabled scheduling and one-click time approvals, and allowed immediate electronic invoicing through Vista. The solution eliminated manual payroll entry, sped up billing and cash collection, improved routing and productivity, and delivered roughly $100,000 per year in time and efficiency savings.

Tweet/Garot

Sara Kaiser

Service Manager