Case Study: Pipeline Equipment Resources Company (PERC) achieves streamlined operations and 50% faster invoicing with Service Pro by MSI Data

PERC Streamlines Operations with Service Pro and NetSuite

Pipeline Equipment Resources Company (PERC), a long-standing supplier and field service provider to the natural gas distribution industry, faced “islands of information,” manual inventory tracking, and a slow, error-prone invoicing process that often took up to two weeks. To modernize field access and unify data, PERC implemented NetSuite for web-based ERP and adopted Service Pro by MSI Data for field service management.

Service Pro by MSI Data, integrated with NetSuite, gave technicians mobile access to customer, site and equipment histories, automated inventory updates from truck pulls, and real-time order syncing—eliminating manual data entry. The solution cut invoice preparation and sending time by 50%, moved invoicing from weeks to days, improved scheduling and tracking, and materially improved PERC’s cash flow.

Pipeline Equipment Resources Company (PERC)

Tom Foley

Director of Operations