Case Study: Lytron streamlines multi-location service management and reduces downtime with Service Pro by MSI Data

Lytron Better Manages Their Multi-location Service Division With Service Pro

Lytron, a major thermal management and liquid cooling systems manufacturer with service centers in Massachusetts, Taiwan and Singapore, provides in‑house maintenance, OEM training and 24/7 support. Faced with multi‑location service operations, Lytron lacked high‑quality software to manage work orders, invoices, contracts and to track technicians’ hours, return trips and other KPIs, so they turned to Service Pro by MSI Data.

Service Pro by MSI Data was implemented across Lytron’s service centers to centralize and log every repair and replacement work order with hours, parts and costs, and to provide KPI reporting and inventory visibility. The platform gave Lytron’s service managers actionable insights to reduce downtime and improve customer experience, enabling measurable business improvements the company had not seen before.

Lytron

Kevin Blake

IT Manager