Case Study: Total Energy Systems achieves 30% higher technician utilization and one-day billing turnaround with Service Pro by MSI Data

Kohler Dealer, Total Energy Systems, Grows Service Operation with MSI

Total Energy Systems, a fourth-generation Kohler generator dealer, needed to shift from a product-focused model to a service-centric business but was hampered by paper-based field workflows: missed or illegible service paperwork, difficulty tracking calls, parts and warranties, and lengthy invoicing delays. To address these challenges they evaluated field service solutions and selected Service Pro by MSI Data (Service Pro), aiming for tight ERP integration and real-time field-to-office processes.

Service Pro by MSI Data was integrated with Total Energy’s Exact Macola ERP and deployed for call taking, scheduling, onsite billing and dispatch; technicians log hours, parts and quotes on-site and dispatchers use a point-and-click scheduling board. The change delivered measurable gains: a 30% increase in technician utilization, improved technician-to-office-worker ratio (from about 2:1 to about 4:1), and billing turnaround reduced to within 24 hours, speeding payments and reducing disputes.

Total Energy Systems

Chris Stiles

President