Case Study: American Changer achieves consistent customer experience and streamlined RMA management with Service Pro by MSI Data

How American Changer Uses Service Pro to Create Consistent Customer Experience

American Changer, a manufacturer and service provider of coin- and token-operated change machines, was struggling with a paper-based RMA and repair workflow that led to lost RMAs, warehouse delays, and inconsistent customer service. To modernize repair tracking and maintain its Macola ERP, American Changer implemented Service Pro by MSI Data as its service management and RMA solution.

Service Pro by MSI Data was integrated with Macola to provide parts and pricing management, call tracking, and real-time inventory visibility. The system—used by American Changer since 2001—lets them manage 1,500+ parts, update pricing quickly, keep comprehensive service histories to speed troubleshooting, and avoid stockouts, improving turnaround times and customer satisfaction while enabling future preventive maintenance and mobile capabilities.

American Changer

Joe Law

Vice President