Case Study: City of Milwaukee achieves 50% fewer worker grievances, halved scheduling time and significant cost savings with Service Pro by MSI Data

Field Automation Software Reduces Expenses, Grievances, Headaches

The City of Milwaukee’s Department of Public Works, responsible for fleet operations and sanitation with just over 700 equipment operators, faced a chaotic, paper-based scheduling system that required 24-hour attention, was prone to human error, and generated frequent grievances. To address these challenges the City turned to Service Pro by MSI Data for a field workforce automation and advanced scheduling solution.

Service Pro by MSI Data implemented its advanced field scheduling software—quick to deploy and learn (1–2 weeks)—which cut scheduling time from a full day to a half day within a month, saving hundreds of staff hours annually and thousands of dollars, and reduced worker grievances by 50%. Features such as automated visual exception reporting and Android mobile access enabled faster, remote emergency scheduling and fewer supervisor interventions, improving accuracy and operational efficiency.

City of Milwaukee

Chuck Schumacher

DPW Operations and Dispatch Manager