Case Study: TenCate Geosynthetics achieves reliable, cost-effective tax calculation with Service Objects FastTax

Leveraging the Power of DOTS FastTax API in a Legacy ERP System

TenCate Geosynthetics, a business-to-business supplier using a legacy IBM iSeries ERP system with RPG-based software, needed a more affordable and easier-to-support sales tax solution. Its existing package had become too costly to maintain, and the company needed accurate tax calculation for the small share of sales that went directly to end customers. TenCate chose Service Objects’ DOTS FastTax API to replace the legacy tax tool.

Service Objects implemented the cloud-based FastTax solution, which TenCate was initially unsure would work with its older ERP environment. Implementation and testing went smoothly, and the company went live quickly with minimal disruption. TenCate rated Service Objects a perfect 10 in customer service/NPS, citing the vendor’s responsiveness and support in helping them evaluate, pilot, and deploy the service.

TenCate Geosynthetics

Steve Huster

Global Director of Information Technology