Case Study: Havertys achieves on-time home delivery with Service Objects contact validation

Havertys validates 50,000+ monthly addresses with Service Objects

Havertys, a furniture retailer, faced challenges ensuring accurate customer addresses for its high-volume home delivery service, leading to delays and high verification costs. Their initial address verification solutions were ineffective, prompting them to seek a better option and ultimately integrate Service Objects' DOTS Address Validation - US into their point-of-sale system.

By implementing Service Objects' validation APIs, including address and email validation, Havertys dramatically improved delivery efficiency and customer service. A key result was the enhancement of their FollowMyTruck tracking technology, which provides customers with exact delivery times. Service Objects' solution allows Havertys to validate over 50,000 addresses monthly, reducing delays and enabling precise routing.

Havertys