Case Study: Havertys achieves on-time home delivery with Service Objects

Contact Validation allows for on-time home delivery

Havertys, a home furnishings retailer with more than 100 locations, needed a more reliable way to validate customer addresses for home delivery and point-of-sale operations. After learning about Service Objects, Havertys adopted Service Objects’ DOTS Address Validation - US service, later adding DOTS Address Geocode and DOTS Email Validation to improve delivery accuracy and customer communications.

With Service Objects, Havertys now validates more than 50,000 addresses per month across 120 locations, helping reduce delivery delays and costs while improving routing and on-time delivery. The data also powers Havertys’ FollowMyTruck tracking tool, which gives customers exact delivery times and real-time updates, contributing to stronger customer service and positive feedback.

Havertys

Ed Clary

CIO and Senior VP of Distribution