Case Study: City of Thomasville reduces returned mail and improves address accuracy with Service Objects Address Validation

City of Thomasville cuts returned mail by 50% with Service Objects

The City of Thomasville sought to provide essential services efficiently and needed to ensure customer accounts were set up correctly. To achieve this, they turned to Service Objects and implemented the DOTS Address Validation service to verify the accuracy and consistent formatting of customer address data.

Service Objects' solution ran seamlessly behind the city's utility billing software, validating thousands of transactions monthly. This implementation resulted in a 50% reduction in returned mail, saving significant money and time. The City of Thomasville was so pleased with Service Objects' pricing, security, and reliability that they are evaluating additional products to verify other customer data points.

City of Thomasville