Case Study: City of Thomasville reduces returned mail with Service Objects Address Validation

Address Validation data ensures accounts are set up correctly

The City of Thomasville needed a reliable way to verify customer addresses when new utility accounts were set up and to keep data consistently formatted in its long-used billing system. To solve this, the City of Thomasville used Service Objects’ DOTS Address Validation and Address Validation Plus, including get city/state lookups and Census data to support regulatory reporting.

With Service Objects, the City of Thomasville now validates thousands of transactions each month and has reduced returned mail by 50%, saving time and money for both the city and taxpayers. The solution also helps prevent billing errors and service interruptions, while improving reliability and customer experience.

City of Thomasville

Melissa Donaldson

Applications Product Manager