Case Study: A+1 Locksmith achieves 100% remote productivity with Service Fusion

A+1 Locksmith Maintains Productivity While Working Remote with Service Fusion

A+1 Locksmith, a Dallas–Fort Worth locksmith service, shifted to remote work in 2020 and Office Manager Nicole Sponsler needed a way to keep her project coordinators productive and communicating. The company had been using Service Fusion’s cloud-based Field Service Management platform since 2017, making Service Fusion the solution already in place to support the team through the transition.

Service Fusion’s cloud and mobile features allowed employees to access job information from anywhere, and A+1 Locksmith reported no decline in productivity—100% of staff could work from home, 90 employees worked remotely, and the company handled a 2,000-call increase in May using Service Fusion. A+1 Locksmith is now exploring Service Fusion’s GPS Fleet Track to further enhance its field operations.

A+1 Locksmith