Case Study: North East Ambulance Service (National Health Service) achieves 24/7 uptime and improved emergency response performance with Server Density

Helping maintain uptime and improve performance for critical emergency response systems

North East Ambulance Service, part of the UK’s NHS serving 2.6 million people from 60 stations, needed to ensure continuous uptime and fast performance for critical 999 and 111 systems. With a small IT team and intermittent performance issues that required rapid investigation, they could not support a complex on‑premise monitoring stack and needed a lightweight, hosted solution offering flexible alerts and out‑of‑the‑box visibility into availability and performance.

Server Density’s SaaS monitoring—installed with a tiny agent—gave them a single console, intuitive dashboards and configurable alerts. The platform enabled faster diagnosis, proactive out‑of‑hours notifications (e.g., low disk alerts) that avoided downtime, and dashboards that reduced help‑desk tickets. It also revealed opportunities to consolidate and virtualize servers, delivering cost savings and a smaller carbon footprint while keeping critical emergency systems performing reliably.

National Health Service