Case Study: Tropicana Las Vegas achieves faster contract turnaround, mobile group sales, and 25% paper cost savings with Sertifi

Tropicana Las Vegas Hits Jackpot with Mobility for Group Business

Tropicana Las Vegas, a DoubleTree by Hilton resort on the Las Vegas Strip with more than 100,000 sq. ft. of meeting space, needed a way to optimize group business and streamline contract work while giving sales staff mobility to work anytime, anywhere. Manual, paper-based processes slowed responses to customers and kept staff tied to desks.

By upgrading to Amadeus Sales & Event Management – Advanced and integrating Sertifi ePayments, Tropicana moved contracts, signatures, deposits and final payments online with full PCI compliance. The change cut about 5 minutes per contract, reduced annual paper costs by roughly 25%, accelerated contract turnaround from days to hours, and freed staff to spend more time serving customers.

Tropicana Las Vegas

Gavin Mealiffe

Vice President of Sales