Case Study: The Lodge at Sonoma Resort achieves faster sales close and more secure payments with Sertifi

The Lodge at Sonoma Resort closes sales in less than a day with Sertifi

The Lodge at Sonoma Resort, a property with over 180 rooms and 14,000 square feet of meeting space, wanted to streamline its contracting and payment workflows while improving PCI compliance and reducing fraud risk. Before working with Sertifi, payment authorizations were manually entered by accounting, which could take up to two weeks to reconcile.

By implementing Sertifi’s full suite of sales solutions, The Lodge at Sonoma Resort digitized contracts and payments in one system, improved communication between sales and finance, and made it easier for clients to sign and pay online. With Sertifi, sales turnaround often takes less than a day, deposits are faster to submit and reconcile, and the resort has reduced payment risk while also lowering credit card fee costs through ACH payments.

The Lodge at Sonoma Resort

Liz Perez

Group Sales Manager