Case Study: SAVOR... Chicago achieves 50% efficiency increase with Sertifi

SAVOR Chicago Increases Efficiency by 50% with Sertifi

SAVOR... Chicago, the exclusive food and beverage provider for McCormick Place (the nation’s largest convention center), faced a slow, paper-heavy booking process that required guests to print, sign and fax contracts and payment details. The manual workflow was time-consuming, created guest concerns about sending credit card information via fax, and made maintaining PCI compliance difficult, slowing deal closures to days.

Sertifi replaced paper and faxing with an online portal that sends branded emails for one‑click signing and secure, encrypted payments (payment data is never stored) and adds automated reminder scheduling. The result: a 50% improvement in efficiency—business now closes in hours instead of days—stronger payment security and compliance, fewer follow-ups and reduced accounts receivable, and more staff time for customer service.

SAVOR… Chicago

Rayva Myles

Assistant Catering and Sales Director