Case Study: Snowbird Resort achieves 6 hours/week time savings on PCI compliance and streamlines guest payments with Sertifi

PCI Compliance Saves Snowbird Resort an Average of Six Hours a Week

Snowbird Resort, a busy ski destination in Utah, struggled with high volumes of group business and slow, paper-based workflows for credit card authorizations, contracts, and BEOs. Manual email/print/scan cycles and the need for Accounting to maintain PCI compliance made processes time-consuming and pulled staff away from guest service.

Snowbird deployed Sertifi eAuthorizations and later eSignatures to deliver a Snowbird‑branded portal where guests can securely submit full card details (tokenized) and sign documents online, with automated reminders and status tracking. The solution was chosen for its hospitality expertise and cost, freed Accounting from PCI maintenance (saving about six hours per week), gave Reservations roughly an hour back weekly, sped contract turnaround for Sales & Catering, and increased guest completion rates.

Snowbird Resort

Alexis Croce

Reservations Manager