Case Study: Marriott Austin South Collection achieves faster sales goals with Sertifi

Marriott Austin South Collection Hits Sales Goals Faster with Sertifi

Marriott Austin South Collection needed to speed up contract and deposit collection after already using Sertifi for digital contracts and e-signatures, but still facing delays with advance deposits and slow accounting due to high volume across 602 keys. The team wanted a simpler way to keep sales moving and reduce the heavy email, paper, and fax workflow.

By adding Sertifi’s payment solution, Marriott centralized documents and payments in one portal, integrated with CI/TY and Delphi.fdc, and made deposit requests part of the contract process. With Sertifi, deposit turnarounds dropped from 2–5 business days to within minutes, follow-ups decreased, sales goals were hit faster, and finance began reconciling payments more quickly.

Marriott

Amy Johnson

Area Associate Director Of Sales