Case Study: Hilton Garden Inn Lafayette/Cajundome achieves 3.5x faster credit card authorizations with Sertifi

Hilton Garden Inn/Homewood Suites San Diego - Bayside Collects Electronic Credit Card Authorizations 3.5X Faster

Hilton Garden Inn’s Bayside Campus was handling 20–30 credit-card authorization forms a month with a manual Hightail workflow that required printing, scanning, faxing and multiple staff handoffs, creating long turnaround times and added PCI/security burden for guests and staff.

By switching to Sertifi’s secure, branded online portal the hotel enabled mobile form completion, instant card verification and tokenization, and an email PIN second factor; staff can search a centralized document library and retrieve tokenized cards with proper permissions. The result: a faster, more secure process with a 3.5x (≈71%) faster turnaround, fewer guest handoffs and easier PCI compliance.

Hilton Garden Inn Lafayette/Cajundome

Ryan Turnello

Campus Director of Finance