Case Study: Fairmont Scottsdale Princess cuts payment delays and chargebacks with Sertifi

Fairmont Scottsdale Princess cuts back payment delays and chargebacks with Sertifi

Fairmont Scottsdale Princess, a 700-room resort, needed a more efficient and secure way to manage contracting and payments while meeting PCI compliance and reducing chargeback risk. After trying other tools that lacked the usability they wanted, the team turned to Sertifi for help with financial security and streamlined payment workflows.

Using Sertifi’s front desk and sales solutions, Fairmont Scottsdale Princess unified contracts, authorization forms, and payment collection in one easy-to-use system. Sertifi helped speed up turnaround times to less than an hour in many cases, improved team efficiency, and enabled secure card and ACH payments with lower fees and less risk of chargebacks.

Fairmont Scottsdale Princess

Karlos Aquino

Director of Credit and Group Billing