Case Study: Dolce Hotels and Resorts achieves 96% faster contract collection and next-day payments with Sertifi

Dolce Hotel Allows Sales and Catering to Close 96% Faster

Dolce Hayes Mansion, part of Dolce Hotels & Resorts and known for its 33,000 sq. ft. meeting and conference space, struggled with a slow, manual sales process for events and group bookings. Sales relied on password-protected Word docs, redlines and faxed signatures (taking about five days), payments required multiple follow-up calls and re-keying card data, and deal status was difficult to track across teams.

By deploying Sertifi’s integrated eSignature and payment solution (with MerchantLink processing), Dolce now sends branded contracts that customers can sign and pay in one step, with automatic routing for countersignature and PCI-compliant payment handling. The change cut signature turnaround to about 12 hours (96% faster), enabled deposit capture within one day and scheduled future payments, eliminated payment follow-ups, and gave Sales and Accounting clear, shared visibility through reporting.

Dolce Hotels and Resorts