Case Study: delivery.com achieves 28-minute deal closings with Sertifi

delivery.com Closes Deals within 28 Minute

delivery.com is a New York–based platform that lets nearly one million customers order from more than 10,000 local restaurants, grocers and service providers. Their merchant onboarding relied on one-page paper applications and manual scanning into Salesforce, which was slow, labor-intensive and hindered outside sales reps’ ability to sign up new partners quickly.

By replacing their prior eSignature setup with Sertifi’s customizable Salesforce integration and a Visualforce-based tablet wizard, delivery.com automated in-person signing, storage and tracking without extra support fees. The change cut average signature time to 28 minutes, freed about 240 person-hours per month (roughly 30 extra productivity days), reduced costs and removed printing/scanning bottlenecks so reps can onboard merchants faster.

delivery.com