Case Study: Dave & Buster's achieves 90% faster BEO signing and payment processing with Sertifi

Dave & Buster's Streamlines BEO and Payment Process

Dave & Buster’s Special Events team, supporting 64 locations and a call center, faced slow, paper-based Banquet Event Order (BEO) and payment workflows. Getting BEOs signed required printing, signing, scanning and faxing, and payments often took days while staff re-keyed information—creating delays, errors and a poor guest experience.

Dave & Buster’s implemented Sertifi, integrated with their PMS (Amadeus Sales & Event Management) and Salesforce, to automate BEO signing and payment collection. The change cut signing and payment time by more than 90%—closing business in hours instead of days—eliminated manual re-keying and errors, improved peak-period productivity, enhanced PCI security, and delivered a faster, easier experience for guests.

Dave & Buster’s