Case Study: Convene achieves rapid, error-free contract signing and PCI-compliant payments company-wide with Sertifi

Convene Expands Frictionless Business Company-Wide Following Big Acquisition

Convene, a fast-growing meeting-space operator based in New York City, faced rising administrative burdens after acquiring The Hub in 2016. Both companies relied on slow, paper-based processes that required re-keying credit card data—adding up to three extra days to process deposits—and threatened to drive headcount increases to keep up with demand.

Convene rolled out Sertifi company-wide, integrating eSignatures and online payments into Amadeus Hospitality’s Sales & Event Management system and using Merchant Link tokenization for PCI-compliant card processing. As a result, signed contracts and deposits are collected in an average of 6 hours 50 minutes, credit-card processing errors have dropped to zero, revenue is recognized immediately for better forecasting, and administrative overhead has been significantly reduced.

Convene

Vincent Esterly

Director of Project & System Operations