Case Study: Berkshire Associates Inc. achieves faster support and seamless Salesforce eSignature onboarding with Sertifi

Berkshire Associates Switches to Sertifi for Its Excellent Support & Customer-Centric Culture

Berkshire Associates is a human resources consulting and technology firm that helps companies with applicant management, compensation, affirmative action, workforce planning, diversity, and training. They needed an eSignature solution with the same functionality as Adobe Sign but better customer service, seamless implementation, Salesforce integration, and a reasonable price — after frustrations with Adobe’s support, service was the primary reason they began evaluating alternatives.

They selected Sertifi for Salesforce because it matched required features while providing a dedicated Customer Success Manager and fast, customer-centric support. Implementation was quick and smooth — sandbox testing for a week, setup and customization the next week, and full use shortly after — and the team now sends quotes and collects eSignatures directly in Salesforce with same-day or next-morning support responses.

Berkshire Associates Inc.

Manoj Tiwari

VP Business and Product Development