Case Study: Lauritzen Kosan improves performance and safety with SERTICA

Lauritzen Kosan boosts customer satisfaction by 50% with Sertica

Lauritzen Kosan, the gas carrier division of J. Lauritzen, sought to optimize internal processes and improve performance to maintain its competitive position in the shipping industry. To achieve this strategic ambition, the customer needed a unified system to document and use data across its entire organization, moving away from inefficient homemade systems and Excel sheets. They turned to the vendor, Sertica, utilizing its comprehensive platform for maintenance, procurement, and HSQE management.

The solution implemented by Sertica provided a single, intuitive system that created transparency across all departments and vessels. Lauritzen Kosan actively used Sertica's dynamic dashboards for live KPI measurement, data visualization, and proactive planning. This data-driven approach yielded significant measurable impacts, including a more than 60% improvement in job completion performance and an approximate 50% increase in customer satisfaction. Sertica also improved safety documentation and helped the company perform better during external audits.

Lauritzen Kosan