Case Study: Bank of Montreal improves occupancy planning and space decisions with Serraview

The Value of Implementing an Occupancy Planning Tool at BMO

The customer, Bank of Montreal (BMO), faced significant challenges in managing its large real estate portfolio across 41 buildings and 6 million square feet. A major issue was a lack of accurate occupancy data, with business units claiming a 2% vacancy rate while the reality was closer to 10%, leading to inefficient use of its second-highest operational cost. To gain control and transparency, BMO selected Serraview's occupancy planning tool.

By implementing Serraview, BMO achieved clarity on its true space usage, which changed discussions with business units. The solution provided dynamic data that eliminated the ability to hide unused space. A key result was avoiding the need to lease additional space; instead, a simple restack of an existing floor freed up 20 contiguous seats, yielding an estimated annual savings of $200,000 to $900,000. Serraview provided the crucial data needed for strategic decision-making and significant cost avoidance.

Bank of Montreal

Nada Farah

Senior Manager of Workplace Strategy