Case Study: Zurich NA reduces AP processing costs and accelerates approvals with Serrala AP solutions

Zurich NA reduces invoice processing costs and nears zero claims errors with Serrala

Zurich NA, a leading commercial property and casualty insurer, faced a daunting challenge in manually processing millions of invoices and claims annually across over a hundred legal entities. This inefficient, spreadsheet-driven process was costly and time-consuming. While planning a move to SAP S/4HANA, Zurich partnered with Serrala to transform its accounts payable operations and achieve full automation, lower costs, and reduce processing time.

Serrala implemented its FS2 Accounts Payable and FS2 Journal Entry solutions to create an end-to-end automated process. This included direct integration with Zurich's SAP systems, configurable business rules for auto-posting, and flexible mobile approvals. The solution from Serrala significantly reduced the cost of processing invoices, accelerated approvals for field agents, and increased the accuracy of financial reporting, reducing errors to near-zero.

Zurich NA