Case Study: Tilburg University improves payment collections with Serrala Alevate BillPay

Tilburg University streamlines payments for 20,000 students with Serrala

Tilburg University, a Netherlands-based higher education institution, faced challenges with slow and cumbersome international student fee payments. Traditional methods like PDF invoices and manual bank transfers were inefficient for both students and the finance team. To address this, the university partnered with Serrala to implement its Alevate BillPay service for automating payment requests.

Serrala's solution integrated seamlessly with the university's existing SAP ERP system, enabling online payments directly from emailed or texted requests. This provided students with flexible payment options and the ability to easily forward requests to sponsors. For Tilburg University, the results included significantly improved collections, automated payment registration, and reduced reliance on the central finance team, as individual departments gained the ability to create and send their own payment requests.

Tilburg University