Case Study: a regional utility provider boosts AP efficiency with Serrala

regional utility provider automates 30K invoices a year with Serrala

A regional utility provider based in Huntsville, Alabama, faced a surge to 30,000 invoices annually due to rapid growth. Their challenge was to handle this increased volume without adding staff, while also improving digital submissions, data security, and audit readiness. They partnered with Serrala to implement a cloud-based accounts payable automation solution.

Serrala's solution automated invoice capture, validation, routing, and approvals. This eliminated manual data entry and provided real-time tracking. The results achieved with Serrala included processing all invoices with no increase in AP staff, achieving 100% digital capture, and enabling a seamless upgrade path to SAP S/4HANA. This boosted efficiency, lowered costs, and significantly improved audit readiness.