Case Study: ONVZ streamlines cross-channel payments and improves customer experience with Serrala Alevate Bill Pay

ONVZ simplifies payments for nearly half a million customers with Serrala

ONVZ, a health insurer based in the Netherlands, faced challenges in its payment collections process, including failed direct debits and complex bank transfers that created barriers for customers. To improve the customer experience and streamline payments, ONVZ partnered with Serrala to implement its Alevate Bill Pay solution to automate and digitize its payment request system.

Serrala's solution enabled ONVZ to turn every customer communication channel into a payment channel by using secure payment links sent via email, SMS, and their own mobile app. This provided a consistent and clear cross-channel payment experience that eliminated double payments and streamlined back-office cash application. The results for ONVZ included easier payments for customers, more revenue collected on time, and an overall improved customer experience.

ONVZ