Case Study: Merck achieves integrated order-to-cash automation with Serrala FS² Credit and FS² Collections

Merck automates order-to-cash in minutes with Serrala

Merck, a global pharmaceutical and chemicals company, faced challenges with its manual order-to-cash processes. Its credit management, collections, and disputes procedures were inefficient, leading to payment delays and poor working capital availability. To address this, Merck partnered with vendor Serrala to implement an automated solution using its FS² Credit and FS² Collections modules.

The Serrala solution automated credit limit calculations and monitoring within Merck's SAP environment, providing total visibility and predefined workflows for collections. This resulted in significantly reduced team workloads, improved inter-team collaboration, and enhanced working capital management. Serrala helped Merck achieve a fully integrated, efficient, and transparent order-to-cash process worldwide.

Merck