Case Study: Lufthansa achieves automated, controlled payment processes with Serrala

Lufthansa automates 75% of vendor payments with Serrala

Lufthansa Group, a major German airline, faced significant challenges in managing its global payment processes. With hundreds of bank accounts across numerous countries and entities, the company struggled with fragmented, manual workflows for payment approval and execution. To address this, Lufthansa partnered with vendor Serrala to implement a standardized solution.

Serrala implemented a payment factory using its SAP S/4HANA integrated solutions. This provided Lufthansa with central visibility and control over group liquidity. The results included harmonized processes for over 75% of all outgoing vendor payments and a radically simplified banking landscape. This allowed for real-time monitoring and reconciliation of bank fees, enhancing financial operations and increasing automation.

Lufthansa