Case Study: Kingpolis lowers DSO by 46% with Serrala payment requests

Kingpolis lowers DSO by 46% with Serrala

Kingpolis, a leading bike insurer in the Netherlands, faced inefficient and paper-based credit and collection processes. This led to late payments, errors, and a poor customer experience. To address this, Kingpolis partnered with vendor Serrala to implement its payment requests service.

Serrala's solution digitized the process by sending personalized emails containing secure payment links, making it easy for customers to pay instantly. This implementation resulted in a 46% reduction in DSO, saving over €100,000 in nine months. Kingpolis also achieved 60% savings on paper and print costs and gained better insight into payment statuses.

Kingpolis