Case Study: Hikma centralizes credit management and improves credit risk control with Serrala FS² Credit

Hikma centralizes credit management across 4 global entities with Serrala

Hikma, a multinational pharmaceutical company, faced challenges with its decentralized and manual credit management processes across its global entities. These inefficient processes, which spanned multiple systems including SAP, led to poor visibility, reduced productivity, and delays. To address this, Hikma partnered with vendor Serrala to implement its FS² Credit solution to centralize and transform its credit operations.

By implementing Serrala's solution within its SAP environment, Hikma established a centralized hub for credit management. This allowed for automated credit approvals, standardized reporting, and improved visibility across the entire customer lifecycle. The results included streamlined workflows, better control of credit risk, and time savings for the organization and its customers through increased automation.

Hikma