Case Study: Deutsche Bahn achieves transparent, automated invoice processing with Serrala FS² AccountsPayable

Deutsche Bahn - Customer Case Study

Deutsche Bahn, the international rail and logistics group, needed to modernize invoice processing across a complex environment with around 12 million invoices a year from 100,000 suppliers. Manual handling, multiple workflows, inconsistent status visibility, and frequent exceptions such as missing purchase order references created inefficiencies and limited collaboration between purchasing and accounting. To address this, Deutsche Bahn selected Serrala’s SAP-integrated FS² AccountsPayable solution.

Serrala implemented FS² AccountsPayable to standardize and automate invoice processing, with features including automated validation, 3-way matching, mobile approvals, escalation handling, and KPI reporting. The result was reduced manual effort, faster and more transparent processing, improved cooperation between departments, and better user satisfaction. Deutsche Bahn also reported shorter clarification times and increased ability to use cash discounts, helping optimize costs.

Deutsche Bahn

Gunter von Dewitz

Head of Global Processes Accounts Payable