Case Study: Largest Manufacturer of Commercial and Military Helicopters improves order fulfillment with Serenic Software

Helicopter aftermarket parts facility speeds order fulfillment

The Largest Manufacturer of Commercial and Military Helicopters, supplier of over 35,000 aircraft worldwide, needed a better way to manage its aftermarket parts distribution facility. Order requests were increasingly urgent, and standard service was often delayed, making it hard to meet truly time-sensitive needs. The company wanted better visibility into warehouse inventory and faster, more accurate order fulfillment from Serenic Software.

Serenic Software implemented a real-time, integrated parts movement management system the customer called its Warehouse Management System. The solution improved one-day order shipping, released orders to the warehouse within 10 minutes, tracked parts in real time, and created more efficient pick tickets. The manufacturer said it was processing more sales orders with the same number of people, inventory costs were lower, cash flow improved, and customers praised the higher service levels.